Auto Pay Enrollment To enroll in Auto Pay, you must first fill out the "Enrollment Form". Filling out theEnrollment Form for Auto Pay is separate from Registering your account. You have to go to the specified page for enrollment, not in the View/Pay My Billsection.
Account Registration The first step to taking advantage of the online bill payment service is to register your account. To do this, click the View/Pay My Bill link on our site. This brings you to the Account Login page. You will need to refer to information on your latest water bill in order to complete the signup process. Simply click "Register now!" to begin the account registration process. Required fields are denoted by double asterisks. Once you have complete the account registration form, press 'Submit' to create your account.
Logging In Once you login, you will see the My Account page. From this page, you can view a number of things. Across the My Account page you will notice several tabs. The tabs are arranged from left to right and labeled as follows:
View Bill Under the 'View Bill' tab you are able to see your current bill's due date, any past due balance, current charges, and your total balance due. You are also able to see an itemized view for each location that you have service.
Pay Bill Under the 'Pay Bill' tab, you are able to pay your bill by credit card or electronic check, (not to be confused with Auto Pay).
Click on the 'Pay Bill' tab located across the top.
Note the amount due for this bill. You may enter the amount you are
paying this month, by entering the amount you would like to pay in the 'Amount to Pay' field.
Choose a payment method and press 'Next'.
Pay with Debit/Credit Card
Enter the information required and double check all information to ensure a successful transaction.
Press 'Submit Transaction' to submit the information.
Once the payment is complete, you will see the Thank You screen confirming that your payment was made. The payment will not be reflected on the website until the following day.
Pay With a Bank Account
Follow the onscreen guide in order to enter the information required for the transaction. Please double check all information to ensure a successful transaction.
Press 'Submit Transaction' to submit the information.
Once the payment is complete, you will see the Thank You screen confirming that your payment was made. The payment will not be reflected on the website until the following
day.
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to top Meter Reading To enter your meter reading only, click on the 'Meter Reading' tab. You will need to enter your meter reading each month by the 19th day of the month to avoid having your reading estimated by us.
History To view your account history, click on the 'History' tab . Once you click on this icon, you will see your Account Profile and Payment History. To get back to the My Account page, click the 'My Account' tab.
Manage Account To edit your account, click the 'My Account' tab. Once clicked, you will see 'USER SETTINGS AND INFORMATION' written across the top. From here, you can change your password, sign up to receive email updates, and change your contact information. Once you are content with the changes you've made, click 'Save' button at the bottom to continue back to the 'My Account' page.
Customer Service To contact customer service with any question or comment, simply click on the 'Customer Service' tab and fill out the fields below. Once completed, click the 'Submit' button at the bottom. Your message will be sent to a customer care representative for review and response or call our office at 918-341-0851. For other contact information please refer to our 'Contact Us' page.
Q. Will I get a bill every month now? A. YES, you will receive a bill every month. You should receive your bill before the first of the due month. If you don't receive it by the first of the due month please call the office. »back to top Q. Do I still have to read my own meter? A. Until you receive your new automatic read meter, YES, you still must read your meter and turn in a reading before the 19th of the month or your reading will be estimated for the upcoming bill. If your reading has been estimated for 2 consecutive months we will read your meter for you and you will be charged a $40 read fee. »back to top Q. When will I get my new meter so I don't have to read my own anymore? A. We are working as hard and fast as we can to get the meters installed but it will take time. We have almost 8,000 meters to install and we are capable at this time of installing approximately 150 meters a month. We appreciate your patience with us during this transition! »back to top Q. How will I know when I get my new meter? A. We will place a notice on your FRONT DOOR. If you miss that notice you will also know you received your new meter when there is no longer a place to enter your meter reading on the stub of your monthly bill. »back to top Q. What is Auto Pay? A. Auto Pay is our easiest payment option. First you go to the Auto Pay Enrollment and enroll or call the office for more information. No later than the 19th day of each month, all you do is enter your meter reading under the Auto Pay tab in the View/Pay My Bill section, and it will be automatically deducted from your bank account on the 10th day of the following month.
Q. What is the Online Bill Payment Service? A. Our Online Bill Payment Service allows you the convenience of paying your utility bill online, by credit card, debit card or electronic check, without the hassle of envelopes, checks, and stamps. All payments are secure and encrypted for your protection.
Q. Is Online Bill Payment the same thing as Auto Pay? A. No, it is not the same thing. Online Bill Pay is an immediate payment method by credit card or electronic check. Auto Pay is FREE but only submitted once a month, the 10th day of each month, and it is automatically deducted from your checking or savings account. With Auto Pay you only have to enter your payment option once, when you enroll. With the credit card, debit card and electronic check option you have to enter all your information each month and there is a 2.5% online pay fee.
Q. Is the Online Bill Payment and Auto Pay Service secure? A. Yes. There are several methods used to ensure that your account information is secure:
Sign-in ID and Password:
Your username and password are unique identifiers that only you know. As long as your username and password isn’t shared with anyone, no one can sign in as you.
SSL: We use SSL (secure sockets layer), which ensures that your connection and information are secure from outside inspection.
Encryption: We use 40-bit or 128-bit encryption (whichever your browser supports) to make your information unreadable as it passes over the Internet.
Q. If I enter my reading on the View/Pay My Bill page will the total amount I owe show up? A. No. The only amount that will show is the amount you owe if you have a previous balance. The website does not perform any calculations. It updates every morning at 3 a.m. All the information that was entered on the website one day uploads into the water program. All the calculations are done by the water program and it creates the information that is then put back onto the website. It takes approximately 24 hours to update the system on anything that is entered.
Q. What if I’ve received a disconnection notice or have been disconnected? A. Please contact a customer service representative. Our contact information can be found on the Contact Us page.
Q. How can I get my meter unlocked if it is after office hours? A. You must call our office. Your call will be routed to a lineman. A receipt of payment in full including $30 after hours fee must be produced to restore your service.
Q. Whom do I contact if I have questions about my Online Bill Payment or Auto Pay? A. Please contact a customer service representative. Our contact information can be found on the Contact Us page.
Q. What do I do if I paid my bill with Online Bill Payment Service, but it still shows owing online? A. It will take 24 hours to update the information for a payment made online. If you made your payment prior to the 24 hour period and it still shows that you owe, please contact a customer service representative. Our contact information can be found on the Contact Us page.
Q. How do I update my email address or other personal information? A. This information can be updated online via the My Account page. Under the 'Manage Account' tab, fill out the appropriate fields to edit your online profile. Also, please contact a customer service representative to confirm these changes in our office as well. Our contact information can be found on the Contact Us page.
Q. Are credit cards accepted for payment? A. Yes, credit cards are accepted as payment. Simply choose this payment method when paying your bill online.
Q. Are checks accepted for payment? A. Yes, checks are accepted as payment. Simply choose the "Bank Account" payment method when paying your bill online.
A. Read the black numbers on the white background, reading from left to right. Do NOT include the last numbers, which are the white numbers on black background. There are detailed instructions, including pictures and diagrams, if you click on the "View/Pay My Bill" link.
»back to top Q. When are my payments due and when are they late? A. Bills are due the first of the month. Anything that is not RECEIVED IN THE OFFICE by the 16th of the month will be late and be assessed a 10% late fee.
»back to top Q. If I owe more than 1 month can I add them and pay it all together? A. Yes.
»back to top Q. Do I still need the pink coupon booklet? A. NO!! Please no longer send the blue coupons to the office!
»back to top Q. What do I need to buy a new Benefit Certificate, (the right to water service)? A. You need to have a legal description of your property so we can determine if water is available. You need a copy of your perk test, a copy of your filed deed and will need to fill out the proper paperwork. The base price of the new Benefit Certificate is $1,000.00. If you require a road bore and it exceeds the $1,000.00 you will be billed for the balance. Please allow 3 to 4 weeks for installation.
»back to top Q. What happens if I don’t use any water and I don’t want to pay any more bills? A. All benefits in the District are due the minimum payment of $16.50 every month. After 6 months of non payment your meter will be forfeited.
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