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About Paying Online (FAQ's) |
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How to Use the Online Bill Payment Service and Auto Pay
Questions?
For answers to commonly asked questions please refer to the Frequently Asked Questions document below.
How to read your meter.
Auto Pay Enrollment
To enroll in Auto Pay, you must first fill out the "Enrollment Form". Filling out the Enrollment Form for Auto Pay is separate from Registering your account. You have to go to the specified page for enrollment, not in the View/Pay My Bill section.
Account Registration
The first step to taking advantage of the online bill payment service is to register your account. To do this, click the View/Pay My Bill link on our site. This brings you to the Account Login page. You will need to refer to information on your latest water bill in order to complete the signup process. Simply click "Register now!" to begin the account registration process. Required fields are denoted by double asterisks. Once you have complete the account registration form, press 'Submit' to create your account.
Logging In
Once you login, you will see the My Account page. From this page, you can view a number of things. Across the My Account page you will notice several tabs. The tabs are arranged from left to right and labeled as follows:
Using these tabs, you can view and edit a number of things including:
My Account
Under the 'My Account' tab you are able to view your account number, service address, account balance, and even view your statement.
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View Bill
Under the 'View Bill' tab you are able to see your current bill's due date, any past due balance, current charges, and your total balance due. You are also able to see an itemized view for each location that you have service.
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Pay Bill
Under the 'Pay Bill' tab, you are able to pay your bill by credit card or electronic check, (not to be confused with Auto Pay).
- Click on the 'Pay Bill' tab located across the top.
- Note the amount due for this bill. You may enter the amount you are
paying this month, by entering the amount you would like to pay in the 'Amount to Pay' field.
- Choose a payment method and press 'Next'.
- Pay with Debit/Credit Card
- Enter the information required and double check all information to ensure a successful transaction.
- Press 'Submit Transaction' to submit the information. (WARNING! Only click this button once to avoid multiple charges! The transaction may take several minutes to complete.)
- Once the payment is complete, you will see the Thank You screen confirming that your payment was made. You can then click 'My Account' to view the current status of your payment. You will notice that the status of your bill has been updated. Immediately following your payment submission, your status will read "Pending". Once the payment has been processed and posted, the "Pending" status will be removed. However if you paid an amount less than that which is due, once the "Pending" status is removed, this link will remain active so that the remaining charges can be paid.
- Follow the onscreen guide in order to enter the information required for the transaction. Please double check all information to ensure a successful transaction.
- Press 'Submit Transaction' to submit the information. (WARNING! Only click this button once to avoid multiple charges! The transaction may take several minutes to complete.)
- Once the payment is complete, you will see the Thank You screen confirming that your payment was made. You will not be able to view the changes until the following morning after your transaction was initiated.
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Auto Pay
To enter your meter reading each month for Auto Pay, click on the 'Auto Pay' tab. You will need to enter your meter reading each month by the 5th day of the month to have your amount due automatically deducted from your bank account on the 10th.
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History
To view your account history, click on the 'History' tab . Once you click on this icon, you will see your Account Profile and Payment History. To get back to the My Account page, click the 'My Account' tab.
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Manage Account
To edit your account, click the 'My Account' tab. Once clicked, you will see 'USER SETTINGS AND INFORMATION' written across the top. From here, you can change your password, sign up to receive email updates, and change your contact information. Once you are content with the changes you've made, click 'Save' button at the bottom to continue back to the 'My Account' page.
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Customer Service
To contact customer service with any question or comment, simply click on the 'Customer Service' tab and fill out the fields below. Once completed, click the 'Submit' button at the bottom. Your message will be sent to a customer care representative for review and response or call our office at 918-341-0851. For other contact information please refer to our contacts page.
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Log Out
Click the 'Log Out' tab to securely log out of your account.
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Frequently Asked Questions
Q. What is Auto Pay?
A. Auto Pay is our easiest payment option. First you go to the Auto Pay Enrollment and enroll. No later than the 5th day of each month, all you do is enter your meter reading under the Auto Pay tab in the View/Pay My Bill section, and it will be automatically deducted from your bank account on the 10th day of each month.
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Q. Does Auto Pay cost anything?
A. NO!! It is totally FREE!!
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Q. Can I use my credit card for Auto Pay?
A. No. You may use your checking or savings account.
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Q. What is the Online Bill Payment Service?
A. Our Online Bill Payment Service allows you the convenience of paying your utility bill online, by credit card, debit card or electronic check, without the hassle of envelopes, checks, and stamps. All payments are secure and encrypted for your protection.
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Q. Is Online Bill Payment the same thing as Auto Pay?
A. No, it is not the same thing. Online Bill Pay is an immediate payment method by credit card or electronic check. Auto Pay is done once a month, the 10th day of each month, and is automatically deducted from your checking or savings account. With Auto Pay you only have to enter your payment option once, when you enroll. With the credit card, debit card and electronic check option you have to enter all your information each month.
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Q. Is Online Bill Payment free?
A. No. There is an online payment fee of 2.5% of whatever amount you are paying.
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Q. Is the Online Bill Payment and Auto Pay Service secure?
A. Yes. There are several methods used to ensure that your account information is secure:
- Sign-in ID and Password:
- Your username and password are unique identifiers that only you know. As long as your username and password isn’t shared with anyone, no one can sign in as you.
- SSL: We use SSL (secure sockets layer), which ensures that your connection and information are secure from outside inspection.
- Encryption: We use 40-bit or 128-bit encryption (whichever your browser supports) to make your information unreadable as it passes over the Internet.
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Q. If I enter my reading on the View/Pay My Bill page will the total amount I owe show up?
A. No. The only amount that will show is the amount you owe if you have a previous balance. The website does not perform any calculations. It updates every morning at 3 a.m. All the information that was entered on the website one day uploads into the water program. All the calculations are done by the water program and it creates the information that is then put back onto the website. It takes approximately 24 hours to update the system on anything that is entered.
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Q. What if I’ve received a disconnection notice or have been disconnected?
A. Please contact a customer service representative. Our contact information can be found on the Contact Us page.
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Q. How can I get my meter unlocked if it is after office hours?
A. You must call our office. Your call will be routed to a lineman. A receipt of payment in full including $30 after hours fee must be produced to restore your service.
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Q. Whom do I contact if I have questions about my Online Bill Payment or Auto Pay?
A. Please contact a customer service representative. Our contact information can be found on the Contact Us page.
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Q. What do I do if I paid my bill with Online Bill Payment Service, but it still shows owing online?
A. It will take 24 hours to update the information for a payment made online. If you made your payment prior to the 24 hour period and it still shows that you owe, please contact a customer service representative. Our contact information can be found on the Contact Us page.
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Q. How do I update my email address or other personal information?
A. This information can be updated online via the My Account page. Under the 'Manage Account' tab, fill out the appropriate fields to edit your online profile. Also, please contact a customer service representative to confirm these changes in our office as well. Our contact information can be found on the Contact Us page.
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Q. Are credit cards accepted for payment?
A. Yes, credit cards are accepted as payment. Simply choose this payment method when paying your bill online.
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Q. Is my Debit card considered a check or credit card?
A. Your debit card is considered a credit card and it is treated as such.
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Q. Are checks accepted for payment?
A. Yes, checks are accepted as payment. Simply choose the "Bank Account" payment method when paying your bill online.
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Q. How do I read my meter?
A. Read the black numbers on the white background, reading from left to right. Do NOT include the last numbers, which are the white numbers on black background. There are detailed instructions, including pictures and diagrams, if you click on the "View/Pay My Bill" link.
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Q. When are my payments due and when are they late?
A. Bills are due the first of the month. Anything that is not postmarked by the 16th of the month will be late and be assessed a 10% late fee.
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Q. If I owe more than 1 month can I add them and pay it all together?
A. If you owe for more than 1 month you have to split the reading into as many months that you owe and figure them separately, although you may pay for it all in one check.
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Q. How do I split my payments if I owe for more than one month?
A. Take your usage and split it in half. Add any penalty due. For example: If you owe for 2 months and your previous reading, (the reading you are paid current to), is 100 and your meter reads 110 currently, that would equal 10,000 gallons. You would split that in half and pay for 5.000 gallons for the first month due, which would be $31.50 plus the 10% late fee of $3.15, then take the remaining 5.000 gallon charge of $31.50, total all the charges which would total $66.15. If you have an odd amount of gallons you should use the smaller number for the first month and your penalty will be less.
- It is beneficial for you to reflect exactly what you did on your coupon to avoid any confusion.
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Q. Can you send me a coupon book if I need one?
A. Yes.
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Q. What if I don’t know my previous reading or if I have an outstanding credit or balance due?
A. If you prefer to talk to a live person, you can call the office and we can provide you with any information about your account you need or you can access that information on this website under “View/Pay My Bill”.
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Q. Why would I have a credit or balance due?
A. You have made a math error, usage error or used a wrong previous reading and paid too much or not enough.
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Q. Why did I receive a certified letter or a pink notice?
A. If you received a pink notice, you have not paid your bill by the 16th of the month and are delinquent. If you received a certified letter you are 2 months past due.
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Q. What do I need to buy a new Benefit Certificate, (the right to water service)?
A. You need to have a legal description of your property so we can determine if water is available. You need a copy of your perk test, a copy of your filed deed and will need to fill out the proper paperwork. The base price of the new Benefit Certificate is $1,000.00. If you require a road bore and it exceeds the $1,000.00 you will be billed for the balance. Please allow 3 to 4 weeks for installation.
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Q. What happens if I don’t use any water and I don’t want to pay any more bills?
A. All benefits in the District are due the minimum payment of $16.50 every month. After 6 months of non payment your meter will be forfeited.
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